Policies
How we work, written down
Every policy below applies to the Virtual Campus. They are reviewed annually and dated. If anything is unclear, ask us and we will explain it rather than point at the document.
Safeguarding and child protection
How we keep young people safe on the Virtual Campus, who is responsible, and what to do if you are worried.
Reviewed August 2026
Privacy and data protection
What we collect about you and your young person, why, how long we keep it, and your rights over it.
Reviewed August 2026
Online safety and acceptable use
The rules for Google Classroom, Meet and uploaded evidence, for learners and for staff.
Reviewed August 2026
Terms and conditions of enrolment
What we agree to provide, what you agree to pay, and how a place is confirmed.
Reviewed August 2026
Refunds and cancellation
Cooling off, cancelling before the course starts, stopping partway through, and what happens to the kit.
Reviewed August 2026
Attendance and engagement
What we expect, what we do when a learner stops attending, and when we will contact you.
Reviewed August 2026
Complaints
How to raise a complaint, who handles it, and how long we take to respond.
Reviewed August 2026
Equality and diversity
Our commitment to fair treatment and reasonable adjustments for every learner.
Reviewed August 2026
Prevent duty
How we meet our statutory Prevent responsibilities in a remote setting.
Reviewed August 2026
SEND and accessibility
Adjustments we make as standard, and how to ask for something we have not thought of.
Reviewed August 2026