Complaints
How to raise a complaint, who handles it, and how long we take to respond.
Scope
Placeholder text. This policy applies to every learner enrolled on the KINGS Virtual Campus, to their parents and carers, and to every Educator and member of staff delivering the course. It covers all activity on the Virtual Campus, including live sessions, Google Classroom, uploaded evidence and any contact between staff and learners.
Our commitments
Placeholder text. This section sets out what Kings Academy undertakes to do, the standards we hold ourselves to, and the named roles responsible for each commitment. The final wording will be drafted with our safeguarding and data protection advisers before launch.
What we ask of you
Placeholder text. This section sets out what we ask of parents, carers and learners in return, written as plainly as we can manage and without legal jargon.
Raising a concern
If something worries you, contact our Designated Safeguarding Lead on safeguarding@kingsvirtualcampus.co.uk or 01244 000 000. You do not need to raise it with your Educator first, and you will get a response within one working day.
All policy bodies on this site are placeholder content pending legal review.